FAQs

Yes, we have a 24/7 on-call service at 843.686.6100. If you prefer to email your questions, our reservations staff monitors Rent@vacationcompany.com from 8:30 AM to 9 PM. 

• Trip Insurance –We recommend purchasing travel insurance to protect the payments you’ve made under this Agreement in the event you may need to cancel. If Guest has purchased travel insurance, any or all trip reimbursement will be subject to the policy terms and conditions. The travel insurance agreement is between Guest and the Policy Provider. The Vacation Company is not the policy provider.
• Outside of 30 days (villas) or 45 days (homes) - Reservations canceled before 30-days of arrival for villas/condos, or before 45-days of arrival for homes, will be refunded all payments minus a reservation fee plus tax. The reservation fee and associated taxes are nonrefundable.  The reservation fee and taxes will be charged to your credit card on file for the reservation.*EXCLUDES 125 DUNE LANE, 2 QUAIL, 57 DUNE LANE,  & 35 MOORING BUOY. SEE BELOW CANCELLATION POLICY.
• Inside of 30 days (villas) or 45 days (homes)- If Guest cancels within 30-days of arrival for villas/condos, or 45-days of arrival for homes, all payments will be forfeited and are nonrefundable.  No refunds for early departures or no-shows.  If you have purchased travel insurance, any or all trip reimbursement will be subject to the policy terms and conditions. The travel insurance agreement is between Guest and the Policy Provider. The Vacation Company is not the policy provider. *EXCLUDES 125 DUNE LANE, 2 QUAIL, 57 DUNE LANE, & 35 MOORING BUOY. SEE BELOW CANCELLATION POLICY.
• 125 Dune Lane, 2 Quail, 57 Dune Lane, & 35 Mooring Buoy - Reservations canceled before 90-days of arrival will be refunded all payments minus a reservation fee plus tax. The reservation fee and associated taxes are nonrefundable.  The reservation fee and taxes will be charged to your credit card on file for the reservation. If Guest cancels  90-days within arrival, all payments will be forfeited and are nonrefundable.  No refunds for early departures or no-shows.  If you have purchased travel insurance, any or all trip reimbursements will be subject to the policy terms and conditions. The travel insurance agreement is between Guest and the Policy Provider. The Vacation Company is not the policy provider.
• Storms - There are no refunds in the event of a tropical storm, tropical depression, hurricane, or named/numbered storm, and all payments will be forfeited and are nonrefundable.  If Guest has purchased travel insurance, any or all trip reimbursement is between you and the insurance company and will be subject to the policy terms and conditions. The travel insurance agreement is between Guest and the Policy Provider. The Vacation Company is not the policy provider.
• Cancellation due to Orders, Ordinances, Laws, Rules or Regulations Restricting or Prohibiting Rentals. Reservations are subject to cancellation on the basis of any order, ordinance, law, rule or regulation restricting or prohibiting short-term rentals and which is or has been issued by any governmental entity, including orders of the Governor of the State of South Carolina and/or ordinances adopted by The Town of Hilton Head Island. There are no refunds in the event of any such order, ordinance, law, rule or regulation.

Plantations:

• Palmetto Dunes Plantation - 2 

• Sea Pines Plantation - 2

• Shipyard Plantation - 2

Off-Plantation Villa Complexes:

• Island Club - 2

• Ocean One - 2

• SeaCrest Resort - 1 - 4 *Number depends on the size of the unit

• Shorewood Complex - 2

• The Breakers - 1

Check-In Time - 4 PM 

Check-Out Time - 10 AM 

Kitchen Starter Set

• Bed Linens
• Sleeper Sofa Linens
• 1 Dish Soap - 3 oz bottle
  
• 1 Sponge
• 4 Dishwasher Pods
• 2 Trash Bags
• 1 Paper Towel Roll
• 4 Laundry Pods
• 2 Dish Towels

Bathroom Starter Set

• Bed Linens
• Sleeper Sofa Linens
• Full Bathrooms
• 2 Toilet Paper Rolls
• Shower Set - 1.5 oz Bottles
• Shampoo
• Conditioner
• Body Wash
• Bar of Hand Soap
• Half Bathroom
• 2 Toilet Paper Rolls

Bedrooms 

• Bed Linens
• Sleeper Sofa Linens
• Bath Towels 
• Hand Towels
• Bath Mat 
• Wash Cloths
• Beach Towels